Customer experience lessons from a fruit vendor
Recently I started buying fruits from a street vendor and I really liked the quality of fruits. Yesterday morning after dropping my daughter in school I went to the place where the vendor sells the fruits and he was not there.My usual behavior in this situation would have been to go to a near by super market and buy the fruits but not this time. On the way back home after office I went to the same shop and the vendor was available. I asked for some fruits I wanted and casually mentioned that I had visited that morning. Looking at the remaining stock he said, "please come back tomorrow morning as the leftovers are not so good". Ideally I might have ended up buying the fruits available at that point in time but the vendor insisted to come back the next day mentioning that I had come back to his shop because of the quality and he doesn't want to compromise on it. I was pleasantly surprised; what a subtle way of h...